SupportScore
Support quality review / SupportScore

Turn support conversations into concrete improvement notes.

A few memorable tickets are a weak substitute for a consistent review of how answers follow your support standards. Your package includes Excel conversation-level scorecard, with the checks and working files described below.

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$149 one-time package · Clear scope before payment

SUPPORTSCOREPACKAGE AT A GLANCE

Review up to 50 anonymized text conversations totaling 50,000 words against one agreed scorecard of up to eight service-quality criteria, with ten improvement examples

01Excel conversation-level scorecard
02PDF theme summary
03ten revised response examples with source references

Your source material → a defined, reviewable delivery

Defined deliverablesSupport quality review
Five-business-day targetAfter payment and complete inputs
Two included revision roundsEach within fourteen days of the latest delivery
Why SupportScore

A specific job.
A useful result.

A few memorable tickets are a weak substitute for a consistent review of how answers follow your support standards.

Built for small support teams reviewing conversation quality. Turn support conversations into concrete improvement notes.

Understand the process →
When to use it

Made for the work on your list.

01 / use case

Review reply clarity and accuracy

02 / use case

Find recurring support-process gaps

03 / use case

Prepare examples for team coaching

What changes

See the shape of the work.

Illustrative scenario, not a customer result or testimonial.

Explore the sample →
Starting point

Fictional example — not a customer result: A fictional software team supplies 40 anonymized tickets and six approved response criteria.

Example delivery

Illustrative output: The review records evidence for each applicable criterion, marks missing context as unscored and drafts clearer versions of ten responses.

Simple to start

Supply the context.
Review the work.

Supply anonymized conversation exports; approved scorecard and policy references; desired tone; handling rules and known exceptions.

The agreed sources are organized into the listed deliverables; missing facts are flagged for clarification.

Receive checked files, review the open questions and request any included in-scope revisions.

Full process & input checklist →
SupportScore package
$149 one-time package

Review up to 50 anonymized text conversations totaling 50,000 words against one agreed scorecard of up to eight service-quality criteria, with ten improvement examples

  • Excel conversation-level scorecard
  • PDF theme summary
  • ten revised response examples with source references
  • Two revision rounds, each within fourteen days of the latest delivery

One payment. No automatic renewal.

Prepare my brief →

USD. One new package per product per calendar month. Saving a brief does not charge you.