Know exactly
what you are buying.
A focused support quality review package with a defined price, delivery and revision policy.
Review up to 50 anonymized text conversations totaling 50,000 words against one agreed scorecard of up to eight service-quality criteria, with ten improvement examples
- Excel conversation-level scorecard
- PDF theme summary
- ten revised response examples with source references
- Two revision rounds, each within fourteen days of the latest delivery
One payment. No automatic renewal.
Prepare my brief →USD. One new package per product per calendar month. Saving a brief does not charge you.
What to know before starting.
You supply: Anonymized conversation exports; approved scorecard and policy references; desired tone; handling rules and known exceptions.
Not included: Employee ranking or employment decisions, customer replies, legal compliance certification, sentiment-based identity inference, live helpdesk access.
One new package per product per calendar month. Delivery timing starts once payment is verified and the required inputs are complete. Business outcomes are not guaranteed.
For cancellation, a service problem or refund help, contact support. Read the full terms and refund policy before checkout.
A few useful details.
Will this rank our employees?
No. The deliverable evaluates anonymized conversation handling against agreed service criteria and identifies process improvements.
When does work begin?
Work starts after verified payment and complete inputs. Delivery is targeted within five business days from that point; clarification can affect timing.
What revisions are included?
Two rounds of in-scope revisions, each requested within 14 days of the latest delivery. A new project, materially different source or expanded scope is not a revision.
How often can I order?
The current service allows one new package per product per customer per calendar month. This is a one-time purchase, not a subscription.
What can I upload?
Up to ten files per file kind, each up to 8 MB. The product's row, page, item and source limits still apply. Do not include passwords or unnecessary personal information.
When will I receive my package?
Our target is five business days after verified payment and complete inputs. Missing sources or clarification can move the start date. Your private workspace shows package status.
Can I ask for changes?
Yes. Two revision rounds are included, each requested within fourteen days of the latest delivery. It must stay within the purchased scope.
What happens at checkout?
One payment. No automatic renewal. You see the price and accept the scope before Stripe takes payment. Monthly Works operates this service and may appear on your payment receipt.