Terms & refunds

CaptionPatch is operated by Monthly Works. Contact thecarters0323@gmail.com for support.

Your purchase

$39 USD, one payment with no renewal. One existing SRT or VTT up to 30 minutes and 750 cues, checked against an approved transcript up to 6,000 words. Deliverables: Repaired caption file; change summary; timestamp and structure validation notes.

Required inputs: Existing caption file; approved transcript; terminology list; desired caption format. Not included: Audio transcription, translation, new timing synchronization, accessibility certification.

Delivery and revisions

Target: five business days after verified payment and complete inputs. Missing information can delay the start; we will ask for clarification. Two in-scope revision rounds are included, each requested within fourteen days of the latest delivery. Contact support if another project is needed before the next calendar month.

One new package per product per calendar month. Each purchase has its own payment and two revision rounds. Each order needs its own payment. Sources are locked after payment; contact support if they need correction.

Cancellation and service problems

Contact support before production begins to request cancellation and a refund. Once custom work begins, refunds depend on the work completed and the problem reported. If the agreed work cannot be delivered, we will arrange a refund for the undelivered work. This does not limit applicable consumer rights.

Sources and use

Share only material you have permission to use. We check the work against supplied sources and flag uncertainty. You review the delivery before publishing, importing or relying on it. No employment, contract, revenue or other business outcome is guaranteed. The price and scope accepted at purchase apply to that order.

Read the privacy notice for processing information.