SupportScore — intake checklist

Price: $149 USD once, no automatic renewal.
Scope: Review up to 50 anonymized text conversations totaling 50,000 words against one agreed scorecard of up to eight service-quality criteria, with ten improvement examples
Inputs: Anonymized conversation exports; approved scorecard and policy references; desired tone; handling rules and known exceptions
Deliverables: Excel conversation-level scorecard; PDF theme summary; ten revised response examples with source references
Not included: Employee ranking or employment decisions, customer replies, legal compliance certification, sentiment-based identity inference, live helpdesk access

Five-business-day target after verified payment and complete inputs. Two in-scope revision rounds, each within 14 days of the latest delivery. One new package per product per calendar month. Ten source files, up to 8 MB each. Share only authorized material; remove passwords and unnecessary personal data.